Frequently Asked Questions
Everything you need to know about your Pat Kay experience.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days for domestic orders. International shipping times vary by location, typically arriving within 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
Yes, all products purchased through our official store come with a 12-month manufacturer warranty covering any defects in materials or workmanship.
Can I change or cancel my order after it's been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our fulfillment process and cannot be changed.